Payment Options
Using your credit/debit card at The Aesthetes is completely safe
When you order any of our items on-line, you can rest assured that your credit/debit card details and any personal details including name and address are safe. All of your details will go straight to Paypal. We don't use a system where you will need to join or log into The Aesthetes. We will NOT have any of your details on OUR system. When you have purchased your items Paypal will inform us.
When you click on the add to cart button your item will be added to a virtual cart as it would on other websites and you will be offered a choice to continue to shop or to go to the checkout. Our shopping basket opens a new tab so whenever you want to check your basket just click on the tab, no need to back click all the time, just click on the tab hassle free. For your security this page is run by Paypal. At the top of the page the name of our company House of Ceres will appear. This page is secure and will be highlighted with a locked padlock. Please note that you can pay either by card without being a Paypal member or through Paypal using your account. We do not penalize your choice of payment by adding a surcharge. You will just be charged for your items.You can delete items that you do not wish to purchase on this page before checkout. The rest is straightforward.
When you order any of our items on-line, you can rest assured that your credit/debit card details and any personal details including name and address are safe. All of your details will go straight to Paypal. We don't use a system where you will need to join or log into The Aesthetes. We will NOT have any of your details on OUR system. When you have purchased your items Paypal will inform us.
When you click on the add to cart button your item will be added to a virtual cart as it would on other websites and you will be offered a choice to continue to shop or to go to the checkout. Our shopping basket opens a new tab so whenever you want to check your basket just click on the tab, no need to back click all the time, just click on the tab hassle free. For your security this page is run by Paypal. At the top of the page the name of our company House of Ceres will appear. This page is secure and will be highlighted with a locked padlock. Please note that you can pay either by card without being a Paypal member or through Paypal using your account. We do not penalize your choice of payment by adding a surcharge. You will just be charged for your items.You can delete items that you do not wish to purchase on this page before checkout. The rest is straightforward.
Standard UK Delivery
We use recorded 1st Class delivery services for our items and a courier service.
Your item will be packed and sent within 2 days of payment. Paintings will be packed and collected from us within 3 days and delivered within 48 hours. We will always contact you to tell you that your item has been collected or posted.
For international customers please check our International Customers page for details.
Change or Cancel an Order
If you wish to change or cancel an order you must contact us as soon as possible. You can contact us either by email with the information of the item(s) or by telephone. 99% of our items are packed and ready to send the following day . If you make a mistake or change your mind in the evening just email us as we can rectify everything the next day before sending the item to you.
If your items have already been sent, then you will need to follow our returns procedure.
Returns Procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund the cost of the item(s) provided it is in fully resalable condition. Returns should be made within a reasonable time ( usually within 14 days from when the item was delivered, we use a tracked service)
If we find that the item(s) has not been returned to us in fully resalable condition, we reserve the right to refuse a refund if the item is damaged by you. As we do not sell mass manufactured products the item you will see on sale is the item that you will receive. This does not affect your statutory rights.
Returns Via Royal Mail
Before you return your item(s) please contact us and let us know. This will help us get the paperwork ready and we can advise you which service you can use, whether it be Royal Mail or a courier service.
Re-pack your item with care, include the packing slip.
Once your item has been received and checked for damage and is resalable we will refund the amount of the item(s) ( we'll do it on the same day that we receive your return).
Please Note that unlike other online retailers we do not nit pick over the original undamaged packaging as long as the item(s) are resalable that is all that concerns us in returns and that is all that we will be looking for.
